How consumers bend the rules during holiday shopping

America's Naughty List: How consumers bend the rules during holiday shopping

The holiday season is a time for joy and generosity — but also, as it turns out, a time for fraud.
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First-party fraud, where individuals exploit return and refund policies for financial gain, has emerged as a multi-billion-dollar issue for organizations globally, particularly during the heightened activity of Black Friday, Christmas, and the weeks leading up to the holidays.
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Socure’s Risk Insights Report dives into the drivers, risks, and seasonal patterns of first-party fraud, uncovering how financial pressures and perceived leniency from retailers fuel a surge in fraudulent activities during the holidays — from false refund claims to fake “porch pirate” incidents.
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<h3>Download the report now to learn:</h3>
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<li style="font-weight: 400;" aria-level="1">Why first-party fraud costs businesses over $100 billion annually from chargebacks, return fraud, and promotional abuse.</li>
<li style="font-weight: 400;" aria-level="1">How economic hardship, gift-giving pressures, and purchase regret create a perfect storm for fraudulent activities during the holidays.</li>
<li style="font-weight: 400;" aria-level="1">Key demographic insights, including why Gen Z and Millennials are far more likely to commit fraud than older generations.</li>
<li style="font-weight: 400;" aria-level="1">The rise of revenge fraud, where 64% of consumers are more likely to dispute legitimate charges if a business makes a billing error.</li>
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<h3>Understand the factors fueling first-party fraud</h3>
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Explore critical insights into:
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<li style="font-weight: 400;" aria-level="1">Perceptions of harmlessness and lack of regret: Despite one in six offenses exceeding $500, 39% of Americans believe first-party fraud causes no harm, and 26% of offenders feel no regret.</li>
<li style="font-weight: 400;" aria-level="1">Misrepresentation and discount abuse: Discover how misrepresenting identities and financial situations enables fraud, with 51% of offenders admitting to such actions.</li>
<li style="font-weight: 400;" aria-level="1">The role of purchase regret: Learn how 82% of consumers experience purchase regret, leading many (43%) to commit fraud as a result.</li>
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The stakes have never been higher.
With nearly 40% of Gen Z and 23% of Millennials admitting to first-party fraud during the holidays, it’s critical that organizations understand these trends to protect themselves and their customers.

Download the report now to gain valuable insights into the key demographics and behaviors driving first-party fraud during the critical holiday shopping season and beyond.

Download the report now!

America's Naughty List: How consumers bend the rules during holiday shopping

Download the report now!

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