Physical transactions have turned digital and the speed of business has increased exponentially. In this new technology-led paradigm, financial institutions are struggling to catch up with the customer demand for speed, while weeding out fraudsters simultaneously. At the core of it all is the efficacy of identity verification – the chief determinant of seamless customer experiences. Changing Customer Expectations The era in which the customer was expected to “understand” is long behind us. In the pre-digital period, document verification was...