Maximize player onboarding

In online gaming, player onboarding is the key process allowing new users to sign up and begin using gaming platforms. It comprises several steps, including account creation, identity verification, and initial platform orientation. A crucial component of player onboarding is the verification of personal information to ensure compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. Modern player onboarding solutions prioritize both fraud prevention and user experience, employing advanced technologies to verify identities quickly while supporting regulatory compliance. The onboarding process establishes the foundation for user engagement and retention, making it a vital aspect of any online gaming platform’s success.

With legacy solutions, verifying players with limited credit history can present significant challenges for online gaming platforms. Young adults, new-to-country individuals, and those with thin credit files often lack traditional data points needed for identity verification. This limitation can make it difficult for gaming operators to assess identity and risk accurately while maintaining compliance with regulatory requirements. Gaming platform operators must strike a delicate balance between welcoming these hard-to-verify legitimate users and preventing fraud, as traditional verification methods may inadvertently exclude good players. The lack of sufficient credit history data can make identity verification challenging for many identity vendors that do not utilize a layered approach to verifying Gen Z, thin-file, and new-to-country populations. This in turn creates challenges for gaming operators to fuel growth while meeting stringent KYC requirements and providing a seamless efficient player onboarding processes.

Identity verification serves as a reliable barrier against underage gaming by implementing robust age verification protocols. Through advanced solutions like Socure’s Predictive DocV and Socure Verify gaming operators can assess government-issued identification documents and verify Personally Identifiable Information (PII) in real-time, ensuring only eligible individuals access age-restricted services. Predictive DocV employs sophisticated features such as document verification, facial recognition, and liveness detection to detect the use of fake IDs and spoofing attempts. Socure Verify uses a triangulated data approach leveraging artificial intelligence and machine learning to verify an identity across 400+ trusted sources and then correlates thousands of identity data points—online and offline—to resolve to a single best-matched entity with minimal friction for the user. The multi-layered approach helps gaming operators maintain compliance with age verification regulations while protecting vulnerable individuals, maintaining platform integrity, and ensuring a seamless player onboarding experience.

Socure enhances player onboarding conversions through its RiskOS™ platform, which utilizes the power of AI and machine learning technologies to maximize identity verification performance. The platform achieves 98% auto-approvals by successfully verifying identities with up to 90% reduction in manual review, significantly reducing friction in the player onboarding process. Socure’s solution is particularly effective at verifying hard-to-identify users while maintaining strict compliance standards. The platform’s sophisticated algorithms analyze multiple data sources simultaneously, enabling gaming operators to make rapid, accurate decisions about identity verification while minimizing fraud risks and enhancing the overall player onboarding experience.

Socure’s identity reverification solution provides comprehensive account protection by combining multiple innovative features. The solution features advanced selfie reverification technology including sophisticated deepfake detection to stop spoofs. Real-time feedback guides users through the capture experience, ensuring high-quality submissions and faster decisioning results. Selfie Reverification helps gaming operators protect players and their platforms by seamlessly reverifying existing users during high-risk moments to confirm that the users are who they say they are. The solution matches a new selfie to the users’ verified document image providing a seamless user experience, particularly during high-risk moments such as large withdrawals or account changes.