Webinar: Transforming Your Digital Experience Transforms Performance
We hosted a virtual webinar with two leaders in life underwriting innovation: Eva Csapó, Director of Underwriting Innovation at Transamerica, and Erin McClintock, Senior Director of Underwriting Innovation at Nationwide. Socure’s Adish Kasi, Head of Core Financial Services, moderated.
Today, underwriting, digital experience, identity fraud prevention, and operational transformation are all increasingly connected. That’s why we hosted this webinar and that’s why in just 30 minutes, our conversation covered so much.
Speakers
Erin McClintock
Speaker, Senior Director of Underwriting Innovation — Nationwide
Eva Csapó
Speaker, Director of Underwriting Innovation — Transamerica
Adish Kasi
Host, Head of Core Financial Services — Socure
To kick it off, Adish grounded the audience in this reality, reminding us that our consumers are our number one priority, and that their expectations aren’t just rising, they’re changing faster than ever before.
TL;DR: consumers want fast, digital-first decisions. Carriers are being asked to deliver that without loosening risk discipline. That’s the tension Eva and Erin came on to talk through, candidly, across three topics:
- Underwriting, Then & Now: how we got from face-to-face sales to today’s necessary digital-first process
- Speed vs. Risk Discipline: why faster decisions don’t have to mean looser standards
- Identity as the New Underwriting Lever: how identity verification became a growth tool, not just a fraud check