SOCURE PRIVACY POLICY

This website is owned and administered by Socure Inc. (“Socure” or “we”). Protecting consumer privacy is important to Socure. We established a comprehensive privacy program, including a global compliance and privacy office and a chief compliance officer, to help us respect and protect the personal information of individuals that we receive from businesses and companies to which we provide products and services (such businesses and companies are referred to in this Privacy Policy as “Our Customers”).

This statement includes both Socure’s European Union–U.S. Privacy Shield and U.S.–Switzerland Safe Harbor Privacy Statement and the Website Privacy Statement.

EU–U.S. Privacy Shield and U.S.–Switzerland Safe Harbor Privacy Statement

Socure complies with the EU–U.S. Privacy Shield Framework and the U.S.–Switzerland Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Socure has certified that it adheres to the Privacy Shield Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Privacy Shield program, and to view Socure's certification, please visit http://www.privacyshield.gov.

Socure's Privacy Shield Policy, detailing additional specifics from Privacy Shield Principles in conjunction with this privacy policy, can be found here: http://www.socure.com/privacyshield.html

Questions or complaints regarding Socure’s compliance with the Privacy Shield Principles should be first directed to Socure via one of the methods listed in the Contacting Us section. Socure has further committed to refer unresolved Privacy Shield complaints to JAMS (http://www.jamsadr.com), an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgement of your complaint from us, or if we have not addressed your complaint to your satisdaction, please contact or visit JAMS for more information or to file a complaint. The services of JAMS are provided at no cost to you. EU citizens can also, after contacting both Socure and JAMS for dispute resolution resulting in no acknowledged outcome, enter into binding arbitration to resolve a specific, individual complaint.

Socure Website Privacy Statement

Socure is committed to respecting and protecting your privacy and strives to keep your personal information secure. This policy covers the collection and use of information obtained through websites on which this notice appears as well as the information we collect and process at the direction of Our Customers and through their use of our services. If you have questions or complaints regarding our privacy notice or practices, please contact us.

Links to Non-Socure Websites

Our website may provide links to third-party websites for your convenience and information. If you access those links, you will leave our website. We do not control those websites or their privacy policies or practices, which may differ from ours. We therefore encourage you to review the privacy policies of companies and websites before submitting any personal information to them.

Personal Information We Receive

We collect personal information on consumers and businesses in a variety of ways, such as when you:

  • Correspond with us by phone or email
  • Request support for Socure products
  • Submit consumer or business details through our website
  • Use our products and services

We also collect supplemental information from other sources, including our Vendors and publicly available sources of information.

The information we collect may include, without limitation, a person’s or business’ name, user names, passwords, email addresses, phone numbers, date of birth, national ID information (such as Social Security Number, driver license information, passport information, etc.), IP addresses, employer name, geographic location (latitude and longitude), images, and other information necessary to access accounts or profiles with third-parties, including, but not limited to, social media sites.

How We Use Received Personal Information

We use the personal information received from Our Customers only in connection with the provision of products and services to Our Customers. We comply with the Privacy Policies of Our Customers, as applicable. We also use the personal information we receive from Individuals for verification purposes through our ID+ Identity Verification Solution. Our use of received personal information may include sharing the personal information with Vendors working for us to provide products or services to Our Customers, but only as necessary for the provision of those products and services. The Vendors with which we share received personal information are required to keep this information confidential and may generally not use such information for any purpose other than to help us provide requested products and services to Our Customers.

Socure takes appropriate steps to ensure that Vendors protect such personal information. Additionally, your personal information may be disclosed as required by law and when we have reason to believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

In cases of onward transfer to third-parties of data of EU individuals received pursuant to the EU–U.S. Privacy Shield, Socure is potentially liable.

Non-Personal Information We Collect

We collect information about use of our website, about the browser type and IP address used to visit our website, and about any website from which someone may have been linked to or referred to our website, or to a site which someone may be linked to or referred to from our website. This non-personal information is aggregated for reporting on usability, performance and effectiveness. It is used to improve the customer experience and the usability and content of our website, and of the services and products we provide.

Data Security

Socure will take responsible steps to protect information and has implemented appropriate physical, electronic, and managerial procedures to safeguard, secure and protect information from loss, misuse, unauthorized access, disclosure, alteration and destruction from malicious or unintentional action. However, the Company cannot completely guarantee the security of Information on or transmitted via the Internet.

Access to Information

Whenever we collect your personal information, we take steps to help ensure that it is accurate, complete, and up-to-date. You may request access to such personal information about yourself that Socure holds by contacting us. Additionally, if your personal information changes, or if you believe the information Socure holds is inaccurate, you may request to correct, update, amend or delete/remove inaccurate information by contacting us; except where the burden or expense of providing access would be disproportionate to the risks to the privacy of the individual in the case in question or where the rights of persons other than the individual would be violated.

Enforcement

Socure uses a self-assessment approach to assure compliance with this privacy policy and to periodically verify the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented and accessible and in conformity with Privacy Shield Principles. In addition to self-assessments, Socure is also subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

We encourage interested persons, including those in the EU, to use the contact information providedwith questions or concerns about their personal data. We will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of Personal Information in accordance with the Principles.

If a complaint or dispute cannot be resolved through our internal process, we agree to dispute resolution using JAMS (http://www.jamsadr.com).

Finally, as a last resort and in limited situations, EU individuals may seek redress from the Privacy Shield Panel, a binding arbitration mechanism.

In compliance with the U.S.–Switzerland Safe Harbor Principles, Socure commits to resolve complaints about your privacy and our collection or use of your personal information. Swiss individuals with a question or concern about the use of their Personal Data should contact us.

If a Customer's question or concern cannot be satisfied through this process Socure has further committed to refer unresolved privacy complaints under the U.S.–Switzerland Safe Harbor to an independent dispute resolution mechanism operated by JAMS. If you do not receive timely acknowledgement of your complaint, or if your complaint is not satisfactorily addressed please visit JAMS (http://www.jamsadr.com) for more information and to file a complaint.

Information Subject to Other Policies

Socure is committed to following Privacy Shield Principles for all Personal Information within the scope of the Privacy Shield Agreement. If Socure is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our websites of any change in ownership or proposed uses of your personal information, as well as any choices you may have regarding your personal information.

Acceptance of Privacy Policy

By using our website, you are accepting and agreeing to all of the privacy policies and practices described in this Privacy Policy.

Changes to This Privacy Policy

This privacy policy may be amended from time to time consistent with the requirements for Privacy Shield. We will post any revised policy on this website.

Contacting Us

If you have any comments or questions about this Privacy Policy, please send them to support@socure.com or call (866) 932-9013. We aim to respond to all queries within 30 days.

Click here for Socure's Opt-Out policy.