Mastering the Balance

The future state of accessing government benefits and services should be inclusive, frictionless and without identity fraud. As agencies continue efforts to reduce improper payments while enhancing overall program integrity, it is important to understand what features to seek in a high-performance program.

Join Government Technology leader Deb Snyder in this discussion with Jordan Burris, former chief of staff in the White House Office of the Federal CIO, and Linda Miller, a national expert on identity fraud and risk with Grant Thornton and former Deputy Executive Director of the Pandemic Response Accountability Committee (PRAC). They will discuss how a comprehensive identity verification process can:

• Enable organizations in the public sector to balance the tradeoff between security and friction in the customer onboarding experience
• Provide transparency into the efficacy of controls and drive resource prioritization
• Support greater equality in eligibility determinations and programmatic decision making

Linda Miller

Principal, Advisory Services, Grant Thorton

Jordan Burris

Sr. Director, Product Market Strategy, Public Sector Solutions, Socure

Deborah A. Snyder

Senior Fellow, Center For Digital Government